Medical and Dental Services

Dental Clinic

Our Dental Clinic is now in its eleventh year of operation as a volunteer-run facility. Apart from one paid managerial staff member, the clinic’s services are provided entirely by volunteer dentists, hygienists, assistants, and dental students.

Dental Clinic Hours of Operation

Service Changes Due to COVID-19

The Dental Clinic is reactivating services following the College of Dental Surgeons of British Columbia's guidelines of Defining Care - this means our dentists will determine which urgent services can be provided to patients at this time.

We are currently only providing Emergent and Essential (urgent) care.

Please call or email the office to access a pre-screening process. We will contact you either to provide phone support or a potential appointment.

Appointment Only - No Walk-Ins please.

Reduced hours vary reflecting the changing situation. Please call or email to confirm times.

Regular Hours for Clinical Services

Mondays, Tuesdays and Fridays + One Saturday a month (only for extractions)

By appointment from 9 am to 3 pm

The clinic will halt the patient daily intake once the maximum patient capacity has been reached. We follow the provincial Covid19 protocol and are performing phone screening on a regular bases

Administrative Services

Please send an email to " [email protected] "

Treatments Offered

Screening treatments: Dental exams, cancer screening, x-rays (Periapical, TMJ, Panoramic, CT SCAN), prescriptions.
Hygiene: cleanings, oral hygiene instructions.
Cosmetic treatment: teeth whitening.
Basic treatment: Dental fillings, dental sealants.
Endodontic Treatment: simple and complex root canals (provided by a Specialist and/or General Dentist).
Surgical treatment: simple/surgical teeth extractions.
Major restorative treatment: inlays, onlays, crowns, bridges, veneers, dentures & partial dentures (provided by a Denturist).
Misc: Nigth guards.

Treatments that we don’t provide

Full or Gas Sedation
Orthodontic treatment
Major Gum surgeries

General patient intake policy

Everybody is welcome.
If the person has coverage (ministry/status), they are asked to bring their IDS. No exceptions are granted.
Examples of IDs needed: Care card number, Indigenous status, parole (ID card & officer’s contact information), interim federal health program (IFHP-UCI #), healthy kids’ program, dental insurances, etc.
If the person does not have any type of dental coverage, a donation fee will be suggested at the time of the screening (please refer to our internal suggested donation fee schedule).
Any patient’s need will be evaluated based on our daily capacity and budgetary limitations.
We reserve the right to deny any treatment at any time. We practice ZERO TOLERANCE to inapropiate behaviour towards our staff/volunteers and/or other patients.
We reserve the right to screen our patients and prioritize treatment.

Booking an appointment (over the phone/email)

The patient's contact information will be needed to book an appointment. The information should include:

Full legal name
Care card and/or status card information (if handy / BUT mandatory for those people with these type of coverage)
Phone number(s)
Email address
Preferred contact method

Note: For any patient booking an appointment, if two consecutive “NO-SHOWS” are recorded in our system, the office reserves the right to deny any further appointments and to remove the patient from the waiting list.

The fee schedule for individuals under Income Assistance, Status, Refugees, Parole:

We bill each of the Government's programs without any exception.
It is the patient’s responsibility to bring his/her care card number, status card, refugee letter, parole card with the officer's contact information.
We will not accept any patient without this information.
It is the patient's responsibility to cover by donation any outstanding cost for all those treatments that are not covered under their respective programs (see fee schedule for people without any dental coverage).
Our office reserves the right to deny treatment beyond our office capacity and budgetary limitations.

Suggested internal fee guide for individuals without dental coverage

Any monetary contribution is meant to keep this community service running. "Please consider an ongoing support towards our program".

Root Canals and Surgical treatments

Not every root canal and surgical treatments are the same, therefore special considerations will be given to extremely complex extractions, re-treatment of root canals, highly complex multiple root canals and apical chronic tooth infections.

For financial information (Donation/Internal Fee Guide) please contact our front desk

Donation - methods of payment are:

Debit/Credit Card (Visa, Amex, MasterCard)
Cash
Cheques issued: Under Vancouver Aboriginal Health Society – memo: dental clinic donation
Online – Online service and using under the memo section: dental clinic donation. An email confirmation will be asked to proof this type of donation method

Office forms

Click HERE for Referral Form (PDF)

Click HERE for Medical History Form (PDF)

Click HERE for COVID19 Form (PDF)