Vancouver Aboriginal Health Society (VAHS) is a not-for-profit organization and registered charity established in 1991 to improve and promote the physical, mental, emotional, and spiritual health of individuals, focusing on the Indigenous community in the Greater Vancouver area. We aim to serve our community with programs and services informed by Indigenous knowledge and methods. The VAHS Primary Care Clinic offers a broad range of supportive programs and services, including integrated medical, counselling, and Elder cultural support.


The Medical Office Assistant (MOA) provides administrative and clinical assistance within a multidisciplinary team that delivers primary health care and nursing care to patients.


This position is responsible to and reports directly to the Clinic Coordinator.


  • Scan, forward and file documents in the electronic medical record (OSCAR).

  • Photocopy, print labels, type memos or letters as required.

  • Manage telephone inquiries, messages, and direct calls from pharmacies, laboratories, various hospital departments and patients.

  • Receive, distribute and send faxes and mail.

  • Arrange all records release requests.

  • Manage reception desk and patient inquiries in person and by phone.

  • Answer service-related enquiries from patients and assist with informing patients of specialist appointments, preparation for tests or medical procedures and arranging services such as referrals, transportation, etc.

  • Contact patients to arrange visit with physician when necessary.

  • Circulate lab results to appropriate care provider.

  • Check and restock exam rooms and monitor expiry dates of medication and supplies as necessary.

  • Wipe down and sterilize furniture, exam tables, etc. in exam rooms. Replace table paper when necessary.

  • Changeover and disinfect exam rooms as required.

  • Clean and sterilize instruments and restock to exam rooms.

  • Ensure lab requisitions are completed properly, specimens and swabs are labeled and sent to appropriate facility for testing.


  • Grade 12 completion or equivalent plus a Medical Office Assistant certificate from an accredited college.

  • 2 years of recent clinical/medical office support experience in a health care setting, or an equivalent combination of education, training and experience.

  • Strong human relations and interpersonal communication skills.

  • Ability to organize and prioritize.

  • Ability to work independently and as a team.

  • Knowledge of Indigenous community resources and other community support services.

We encourage all qualified people to apply. Pursuant to section 41 of the Human Rights Code, qualified Aboriginal (First Nations, Métis, Inuit, Indigenous) applicants are preferred for this position.

This is a unionized position included in the upcoming BCGEU Collective Agreement. The information in this posting may be subject to change, consistent with operational requirements and the provision of the Collective Agreement and applicable statutes.


Please email your current resume with cover letter to: [email protected]
Subject Line: MOA Application

Applications without a cover letter will not be considered. Only short-listed applicants will be contacted for this posting.